Support
Something not quite right? We're here.
Write to us when a recipe misbehaves, when something isn't clear, or when you've thought of a way to make Crumely better.
Get in touch
Write to us
One address, a real person at the other end. Recipes, accounts, subscriptions, or a feature you wish were here - it all lands in the same inbox.
We usually write back within a working day. If it's about your account, send the message from the address it was set up with - it saves us both a round trip.
Want to delete your account? Delete your Crumely account.
Common questions
Answers before you ask.
I'm changing phones. Will my recipes come with me?
They will. Your recipes are kept safe in the cloud and tied to your account. Sign in on the new phone with the same email and everything settles back into place - recipes, cookbooks, and your building blocks.
What happens to my personal recipes if I leave a paid plan?
They stay yours. Everything you’ve created in Crumely belongs to you, whatever plan you’re on. Paid extras, such as new imports and Community recipes, switch off. You can still open, scale, and bake from your own recipes as before.
An import came out wrong. Can I fix it?
Of course. You can edit every ingredient and step before you save, and an import that doesn't work won't count against your monthly limit. If a site keeps refusing to cooperate, send us the link and we'll take a look.
How do I change or cancel my subscription?
Subscriptions are handled by the App Store and Google Play, so you'll change or cancel yours in the subscription settings on your phone. The change takes effect from the next billing period, and everything keeps working until then.
I'd like to delete my account. What now?
There's a dedicated button for this in the account settings in the app. Use it or write to us from the email address the account was set up with and we'll remove it along with your recipes. It can't be undone, so keep a copy of anything you'd hate to lose first.
I have an idea for Crumely. Where do I send it?
Right here, to the same address. Crumely is built in conversation with bakers, and these are the messages we read most closely - even when the answer isn't "we're on it tomorrow", every idea and suggestion is valuable and helps shape Crumely.